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Home > Ordering Details > FAQ
1. How do I return an item?

VY Domingo Jewellers accepts returns for repairs 30 days from the date of receipt of the item. We will not honor any returns for repairswithout our approval and beyond the prescribed period. Please notify us first and we will give you a reference number.

To return an item withfactory defects in materials or workmanship, please mail us your merchandise along with your original Packing List and please include a note stating the instructions /corrections (for example: correct ring size, broken or defective stones, stone colors and cuts, spelling of inside ring engraving, etc) to:

Charles Bennett

331 East Chestnut Cowden

IL 62422

2. What is your Guarantee and Warranty?

We shall offer you the lowest price in the world.We warrant to all international buyers that all products that you purchase from us is of satisfactory quality and reasonably fit for all the purpose of which the product was made. Our products are covered with a 30 days Guarantee for any factory defects. Any orders with complains beyond the prescribed period already entails corresponding special charges.

3. How will you ship?

All orders will be shipped through Federal Express, UPS or USPS.

4. How can I track my orders?

You will be given a reference number so you will be able to track your orders online. Just log in on your account to view the status of your purchase/s. You can also email us at to inquire about your order/s.

5. How many days will it take for my order to arrive?

Shipping turnaround time takes 4-7 days transit via USPS and 3-4 days through FedEx or UPS.

6. How many days is the production lead time of my order?

For new design which requires new mould/ dies –5 to 7 weeks For repeat orders of an existing mould – 3 to 4 weeks

7. How much Import tax do I need to pay for one (1) ring?

You pay approximately US$3.00 to 5 dollars per ring. The import tax also depends on the quantity. Since Philippines is considered a third world country, you pay minimal import tax or sometimes even none at all. Nevertheless, VY Domingo Jewellers has no control over the duties and taxes law of any country.

8. Can my order be gift-boxed?

We will deliver your order wrapped in an elegant jewelry box for FREE. You can also choose from our 3 other boxes such as acrylic, velvet and wooden.

9. Can I order just one jewelry?

Absolutely. In fact 80% of our business is customized single order. We don’t require any minimum order quantity.

10. How can VY Domingo Jewellers sell rings for so much less than the other ring companies?

We are direct manufacturer and when you buy from us, we eliminate the middle man.You get only the best wholesale price for a retail order.

11. If I have a design in mind, can you produce it for me?

Yes we can. Just send us via email a sketch or just a description of your design. Our talented and creative graphic artists will execute your dream design into a virtual sample FREE.

12. Do you give discounts for volume or groups orders?

Absolutely. Our manufacturing cost drops down for volume orders.Enjoy our special discounts for bulk orders.

13. What credit cards do you accept?

We accept all major credit card ( Visa, Master Card, American Express, JCB)

14. Can I pay by check or money order?

We regret that we cannot accept check payment and money orders at this time. Though we still offer a selection of convenient payment methods such as bank remittance, Paypal, credit cards and Western Union.